We offer $3.99 flat rate shipping on all U.S. orders. International shipping rates vary by country (see below). Expedited shipping is available at additional cost based on order size and weight.
The majority of our orders are shipped within 1-3 business days via USPS. Tracking information will be provided via email, as well as updated within your account.
|Shipping Method||Delivery Time|
|Standard||4 - 6 business days|
|Priority||3 - 4 business days|
|Express||2 - 3 business days|
|International Orders (Non-U.S.) - Please add 5-7 business days to Expected Delivery time; will vary by country.|
Please note: All orders are shipped from our facility located in California.
Tracking information will be automatically emailed once your order is packaged and shipped. Additionally, customers who placed an order using their registered account may view their order status online at any time. Please allow 24-48 hours for tracking updates on USPS.com.
For APO and FPO, orders take about 7-10 business days. Please let us know in the order comments if you cannot receive USPS shipments, and that the order must be shipped using an alternate shipping service.
International Orders placed from outside of the Continental United States are excluded from free shipping, and will be subject to a standard rate of $19.99 per order. If you find that you cannot place an order to your specific country, please contact us and we will try to assist you.
We are not responsible for any customs, fees, destroyed, damaged, or lost packages. In the case that something does happen during the transit of your package, we would be happy to help you file a claim.
MyPerfumeSamples is not liable for any import taxes levied by your country. Your package may be destroyed or otherwise disposed of by authorities should you decline to pay import or customs tax levied by the country. Once a package leaves the United States, we are not responsible for any lost or destroyed packages. You will not be entitled to any refund in this event.
We will not issue a refund if you abandon your package. If you are not present at the time of delivery, it is your responsibility to find the carrier and location of the package. You will not be refunded for any undelivered packages if a delivery was attempted at a time you were not present. Once a package leaves the United States, we have no jurisdiction regarding customs or carriers in your country.
We guarantee each fragrance to be 100% authentic fragrance decanted from the original bottle, however, we cannot guarantee your satisfaction for the actual fragrance itself. Therefore to ensure zero product tampering and to guarantee each product shipped is authentic, we do not accept returns or exchanges. All sales are considered final.
Defective items and/or damaged products can be returned for a replacement if we are notified within 48 hours of delivery. To return a product for an exchange you will need to obtain a Return Merchandize Authorization (RMA) number. Please use our online contact us page to request an RMA number. An RMA number can ONLY be obtained by contacting the billing department. You will receive a response within 24 business hours.
Returned products must be sent to the following address:
Post Office Box 901
Agoura Hills, Ca 91301
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
Please let us know as soon as possible by using our online contact us page. Although most changes can be made before 12 pm, we cannot guarantee that your order hasn’t been shipped already. We cannot make changes if you order has already been shipped.
MyPerfumeSamples does not warranty any items. The company who manufactured that particular item will handle your warranty. However, we will do whatever we can to help facilitate this for you by acting as the company that represents the product and sold it to you. If you think you have a defective product, you can contact the manufacturer directly. However, if you would like our help in the manner, please send us detailed pictures of the defect or damage with information on how long the product has been in use and how it happened. We will then pass that information along to the manufacturer to help facilitate the warranty for you. Each warranty is handled on a case-by-case basis.
MyPerfumeSamples assumes no liability from the use of any products we sell. By purchasing and/or using the product we sold, you assume all risk, responsibility and liability of any product ensuing loss or damage to persons or property.
If you have additional questions, please review the frequently asked questions page or use our online contact us page to submit a question. All inquiries are generally answered within 4 hours during our normal business hours Monday - Friday between 8am - 1pm PST. Responses to inquiries may take up to 24 business hours during peak times.